Refund Policy

RingsAspiration
đź“Ť 2340 Place Neptune, Brossard, QC J4Y 1R4
đź“ž 450-888-8969
📧 info@ringsaspiration.shop

Last Updated: October 2025

1. Overview

At RingsAspiration, we want you to love your jewelry as much as we do. If for any reason you are not completely satisfied with your purchase, we’re here to help. This policy outlines the process for returns, exchanges, and refunds for items purchased through our website (ringsaspiration.shop).

2. Eligibility for Returns

To qualify for a return or refund, your item must:

  • Be unused, unworn, and in the same condition as received

  • Include all original packaging, tags, and accessories

  • Be returned within 30 days of delivery

Items that do not meet these conditions may not be accepted for return.

3. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, including:

  • Earrings

  • Personalized or engraved jewelry

  • Gift cards

  • Sale or clearance items

Please double-check product details before placing your order.

4. Return Process

To initiate a return:

  1. Email us at info@ringsaspiration.shop with your order number, reason for return, and photos (if applicable).

  2. Our support team will review your request and provide a Return Authorization and return shipping address.

  3. Securely package your item and send it to the provided address.

Note: Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.

5. Damaged or Defective Items

If your jewelry arrives damaged or defective, please contact us within 7 days of delivery with clear photos and order details.
We will:

  • Offer a replacement at no additional cost, or

  • Issue a full refund, depending on product availability.

Our team ensures all items are thoroughly inspected before shipping, but we’ll make it right if any issue arises.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:

  • Refunds will be processed to your original payment method within 5–10 business days.

  • You’ll receive an email confirmation once the refund is issued.

If your return is rejected, we will inform you of the reason and may ship the item back to you.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company or bank — it may take some time before the refund officially posts.
    If you’ve done all this and still haven’t received your refund, contact us at info@ringsaspiration.shop.

8. Exchanges

We only replace items if they are defective or damaged.
If you wish to exchange for the same item, email us at info@ringsaspiration.shop for assistance.

9. Cancellations

Orders can be canceled within 24 hours of purchase for a full refund.
Once an order has been shipped, it cannot be canceled and will need to go through the standard return process.

10. Contact Us

If you have any questions about our Refund Policy or need help with your order, reach out to us anytime:

RingsAspiration
đź“Ť 2340 Place Neptune, Brossard, QC J4Y 1R4
đź“ž 450-888-8969
📧 info@ringsaspiration.shop